We recently had to redo our mechanical room, including: replacement of two furnaces, humidifiers and water heaters. We also had a fair amount of general plumbing work performed (upgrade to larger diameter piping, etc.). Ken Tingey is always through and professional. He takes a tremendous amount of pride in his work and customer satisfaction. He holds his coworkers to his high standards. As a customer, he responds to questions/concerns in a favorable and patient manner. He always takes whatever time is necessary to explain things. If he does not have the answer at hand, rest assured that he will get it. From cost standpoint, his bid was most favorable when compared to a large, well-known competitor. We have used Ken repeatedly for various jobs over the last 9 years and will continue to do so!