Tingey is reliable whether one makes an appointment for service or has an emergency. I was having my kitchen’s hardwood floors refinished when I discovered that the under-sink shut off value supplying water to the refrigerator’s ice maker was frozen in the open position–water streaming, not dripping from the copper line. I called Tingey and asked for a plumber to come the same day. By 2:00 PM he was here and replaced the value and even reconnected the water line to the refrigerator. I have no fears now of leaking water damaging my beautiful floor! Tingey did not charge extra for the emergency call. I had an internal water shut off value for my evaporative cooler replaced almost a year ago, and the cost to me this time was almost the same. I have confidence in Tingey to do what they say they will and to do it with excellent service.